Refund policy

Unused credits

You can refund unused credits within 14 days of buying them. In the editor, open Account and choose Refund unused credits. The refund goes back to the card or account you paid with, usually within 5 to 10 working days, and we email you a confirmation.

Each top-up and each Pro payment has its own 14-day window. If you've used some credits from a payment, the rest of that payment is refunded in proportion: for example, with 3 of 7 credits used, you get back four sevenths of what you paid.

Credits you've used

When you buy credits you ask for them to be available straight away, and agree that you lose the right to cancel for each credit once you use it. This is the rule for digital content under the UK Consumer Contracts Regulations and EU consumer law. So credits already used to export a course can't be refunded.

If an export doesn't work

If a package fails on your LMS, or doesn't do what this site says it does, email support@zipcourse.app with the course's format and your LMS. We'll fix it, give the credit back, or refund it, whenever you bought it. This is on top of your legal rights, which nothing here takes away.

Pro

Cancel Pro any time from Account, Billing, receipts and Pro. It stays on until the end of the period you've paid for, then stops; you aren't charged again. Credits from each Pro payment follow the same rules as packs: unused ones can be refunded within 14 days of buying them, and the rest stay until they expire.

Disputes and chargebacks

Please talk to us first: we can nearly always sort it out faster than a bank. While a card dispute is open, the credits from that payment are on hold and the account can't export or top up.

Expired credits

Credits last 12 months from the day you buy them, and we email you 30 days before any expire. Expired credits can't be refunded.